bk99tk Privacy Policy

01

Introduction and Scope

bk99tk ("we", "us", or "platform") operates a trusted online entertainment service for users in Bangladesh. By using our website https://bk99tk.cam, you agree to the terms described in this privacy policy.

This privacy policy explains what types of personal information we collect, how we use it, who we share it with, and what steps we take to protect your data. Please read this policy carefully before using our services.

02

What Information We Collect

We collect various types of information in order to provide our services smoothly. The details are outlined below:

2.1 Personal Identity Information

We collect the following information during account registration:

• Full name
• Date of birth (for age verification — only persons aged 21 and above may open an account)
• Email address
• Residential address
• National ID card or passport number (for identity verification)

2.2 Financial Information

We collect the following information to process transactions:

• bKash / Nagad / Rocket / Upay mobile number
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction amount and time

2.3 Technical Information

Some information is collected automatically when you use our website:

• IP address
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Cookie and session data
• Page visit logs and click tracking
• Referral URL

2.4 Gaming Activity Information

• Betting history and amounts
• Win and loss records
• Preferred games and categories
• Total session duration

03

Purpose of Using Information

bk99tk uses your information only for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Providing bonus and promotional benefits
• Keeping VIP program information up to date
• Providing customer support

3.2 Security and Fraud Prevention

• Ensuring account security
• Detecting and preventing unauthorized access
• Complying with anti-money laundering (AML) procedures
• Verifying age and ensuring responsible gaming

3.3 Service Improvement

• Analyzing and improving user experience
• Identifying and resolving technical issues
• Planning the launch of new features and games

3.4 Communication

• Sending important account-related notifications
• Informing you about promotional offers (with your consent)
• Responding to customer support queries

04

Cookies and Tracking Technologies

bk99tk uses cookies to operate the website smoothly and to improve your experience. Cookies are small text files stored in your browser.

4.1 Essential Cookies

These cookies are necessary for the basic functioning of the website. Without them, login sessions, security verification, and page navigation will not work properly.

4.2 Functional Cookies

These cookies remember your preferences and settings, such as language selection and information about the last game you played.

4.3 Analytics Cookies

We use analytics cookies to analyze user behavior and improve service quality. No personally identifiable information is stored through these.

05

Sharing Information with Third Parties

bk99tk never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

To complete your deposits and withdrawals, we share the necessary information with bKash, Nagad, Rocket, Upay, and authorized banks. These institutions follow their own privacy policies.

5.2 Technology Service Providers

Only the information necessary to operate gaming activities is shared with game software providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and others. These providers are contracted to supply games on our platform.

5.3 Legal Obligations

We may be required to disclose information in response to a valid court order, a directive from a regulatory authority, or a lawful request from a law enforcement agency.

5.4 Fraud Prevention

We may use approved third-party verification services to detect potential fraud or money laundering.

06

Data Security Measures

bk99tk uses industry-leading security technology to protect your personal information:

6.1 Encryption

All data transfers on our website are secured through SSL (Secure Sockets Layer) encryption. When you see https:// in your browser, the connection is secure.

6.2 Data Storage Security

All stored information is kept in encrypted databases. Firewalls and intrusion detection systems are active on our servers.

6.3 Access Control

Only authorized staff can access the necessary information. All internal access is logged and regularly audited.

6.4 Password Protection

We never store your password in plain form. Passwords are secured using industry-standard hashing algorithms.

07

Data Retention Period

We retain your personal information only for as long as necessary:

• Account information: For as long as the account is active and for the period required to meet legal obligations after it is closed.
• Financial transaction records: For the period specified in compliance with financial regulations.
• Gaming history: For responsible gaming monitoring and legal requirements.
• Communication logs: For a limited period for customer support quality control.
• Technical logs: For a limited period for security analysis.

After the specified period, information is securely deleted or anonymised.

08

Your Rights

As a bk99tk user, you have the following rights:

8.1 Right to Access Information

You may request at any time to know what information we hold about you. We will provide that information within a reasonable time.

8.2 Right to Correct Information

If any information we hold about you is incorrect, you may request a correction. This can be done directly through account settings or via live chat.

8.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. Contact our support team to do so.

8.5 Right to Data Portability

Where applicable, you may request your information in a structured format.

09

Protection of Minors' Information

bk99tk is a platform exclusively for adults. The minimum age to use our services is 21.

We do not knowingly collect personal information from anyone under the age of 21. Age verification is mandatory during account registration. If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.

10

Policy Changes and Updates

bk99tk may update this privacy policy from time to time due to service improvements, technical changes, or legal requirements.

For any significant changes, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page
• By sending a notification to your registered email address (for significant changes)
• By displaying a notification when you log in to the platform

If you continue using our platform after an update, you will be considered to have accepted the revised policy. For significant changes, we may seek your explicit consent.

11

Contact & Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us using the methods below:

This privacy policy is part of the legal document governing the relationship between the bk99tk platform and its users. Please also read our Terms & Conditions and Responsible Gaming policy.